Freshservice
IT service management platform for incident, problem, and change management
Tools
| Name | Description |
|---|---|
create_ticketCreate a new ticket in Freshservice | Create a new ticket in Freshservice |
list_ticketsList tickets in Freshservice | List tickets in Freshservice |
get_ticketGet one Freshservice ticket by ID. | Get one Freshservice ticket by ID. |
update_ticketUpdate an existing ticket in Freshservice | Update an existing ticket in Freshservice |
delete_ticketDelete a Freshservice ticket by exact ticket ID. | Delete a Freshservice ticket by exact ticket ID. |
list_agentsList all agents in Freshservice | List all agents in Freshservice |
list_requestersList all requesters in Freshservice | List all requesters in Freshservice |
list_problemsList Freshservice problems. | List Freshservice problems. |
create_problemCreate a Freshservice problem with explicit fields. | Create a Freshservice problem with explicit fields. |
update_problemUpdate a Freshservice problem by exact ID. | Update a Freshservice problem by exact ID. |
delete_problemDelete a Freshservice problem by exact ID. | Delete a Freshservice problem by exact ID. |
list_changesList Freshservice changes. | List Freshservice changes. |
create_changeCreate a Freshservice change with explicit fields. | Create a Freshservice change with explicit fields. |
update_changeUpdate a Freshservice change by exact ID. | Update a Freshservice change by exact ID. |
delete_changeDelete a Freshservice change by exact ID. | Delete a Freshservice change by exact ID. |
custom_api_callMake a custom API call to the Freshservice API | Make a custom API call to the Freshservice API |
Triggers
| Name | Description |
|---|---|
new_ticketTriggers when a new ticket is created in Freshservice | Triggers when a new ticket is created in Freshservice |
ticket_updatedTriggers when a ticket is updated in Freshservice | Triggers when a ticket is updated in Freshservice |
Quick Start
import { WeavzClient } from '@weavz-io/sdk'
const weavz = new WeavzClient({ apiKey: 'wvz_...' })
const result = await weavz.actions.execute('freshservice', 'create_ticket', {
workspaceId: '550e8400-e29b-41d4-a716-446655440000',
integrationAlias: 'freshservice',
input: { /* ... */ },
})Related Integrations
Works well with
Frequently Asked Questions
How do I connect Freshservice to my app?
Use Weavz Hosted Connect for API Key authentication. Install the SDK, create a connection through the connect portal or API, then execute tools programmatically.
What tools does Freshservice support?
Freshservice supports 16 tools including Create Ticket, List Tickets, Get Ticket, Update Ticket, Delete Ticket, and more.
Can I use Freshservice with AI agents?
Yes. Add Freshservice to an MCP server in Tool Mode or Code Mode. Code Mode provides 3 meta-tools with on-demand API discovery so agents can compose stateful workflows without loading every action schema up front.
How do I connect Freshservice to ChatGPT or Claude?
Open the Weavz connector setup, sign in, choose a workspace, and add Freshservice as an approved app. ChatGPT, Claude, and other remote MCP clients can then call the scoped Freshservice tools exposed by that workspace.
Does Freshservice work with Claude Code, Cursor, Codex, and local agents?
Yes. Remote and local MCP clients can connect to a Weavz MCP endpoint for the workspace. Local coding agents can also use the Weavz CLI to inspect apps, discover actions, run approved Freshservice work, and execute Code Mode workflows from a terminal.
What can I ask an AI agent to do with Freshservice?
Freshservice exposes 16 tools, including Create Ticket, List Tickets, Get Ticket, Update Ticket, Delete Ticket, and more. Use Weavz to keep credentials scoped, require approval for sensitive work, and audit what the agent did.
Can Freshservice be used in stateful agent workflows?
Yes. Agents can combine Freshservice tools with Filesystem, State KV, Human Gates, input partials, and other workspace integrations while keeping execution scoped to the selected workspace or end user.
What authentication does Freshservice use?
Freshservice uses API Key. Weavz stores credentials securely and uses them for authorized action execution.
How much does the Freshservice integration cost?
The Freshservice integration is included on all Weavz plans including the free tier with 20,000 actions per month. No credit card required.
What triggers does Freshservice support?
Freshservice supports 2 triggers including New Ticket, Ticket Updated.
Connect Freshservice in minutes
Get 20,000 free action executions every month. No credit card required.