Jira Service Management
Service desks, customer requests, request comments, transitions, organizations, and customers
Tools
| Name | Description |
|---|---|
validate_connectionValidate Jira Service Management credentials by listing service desks. | Validate Jira Service Management credentials by listing service desks. |
list_service_desksList Jira Service Management service desks. | List Jira Service Management service desks. |
get_service_deskGet a service desk by ID or supported project identifier. | Get a service desk by ID or supported project identifier. |
list_request_typesList request types, optionally scoped to one service desk. | List request types, optionally scoped to one service desk. |
get_request_type_fieldsGet fields required to create a customer request for a request type. | Get fields required to create a customer request for a request type. |
list_customer_requestsList Jira Service Management customer requests with portal filters. | List Jira Service Management customer requests with portal filters. |
create_customer_requestCreate a Jira Service Management customer request using service desk and request type IDs. | Create a Jira Service Management customer request using service desk and request type IDs. |
get_customer_requestGet a customer request by issue key or ID. | Get a customer request by issue key or ID. |
list_request_commentsList comments on a customer request. | List comments on a customer request. |
add_request_commentAdd a public customer-visible or internal/private comment to a customer request. | Add a public customer-visible or internal/private comment to a customer request. |
list_customer_transitionsList customer-visible transitions available for a request. | List customer-visible transitions available for a request. |
perform_customer_transitionPerform a customer-visible request transition by exact transition ID. Requires exact transition ID confirmation. | Perform a customer-visible request transition by exact transition ID. Requires exact transition ID confirmation. |
list_organizationsList Jira Service Management organizations. | List Jira Service Management organizations. |
create_organizationCreate a Jira Service Management organization. | Create a Jira Service Management organization. |
create_customerCreate a Jira Service Management customer. | Create a Jira Service Management customer. |
Triggers
| Name | Description |
|---|---|
new_or_updated_customer_requestPoll Jira Service Management customer requests and emit requests whose created/status timestamps changed since the previous poll. | Poll Jira Service Management customer requests and emit requests whose created/status timestamps changed since the previous poll. |
Quick Start
import { WeavzClient } from '@weavz-io/sdk'
const weavz = new WeavzClient({ apiKey: 'wvz_...' })
const result = await weavz.actions.execute('jira-service-management', 'validate_connection', {
workspaceId: '550e8400-e29b-41d4-a716-446655440000',
integrationAlias: 'jira-service-management',
input: { /* ... */ },
})Related Integrations
Works well with
Frequently Asked Questions
How do I connect Jira Service Management to my app?
Use Weavz Hosted Connect for Custom authentication. Install the SDK, create a connection through the connect portal or API, then execute tools programmatically.
What tools does Jira Service Management support?
Jira Service Management supports 15 tools including Validate Connection, List Service Desks, Get Service Desk, List Request Types, Get Request Type Fields, and more.
Can I use Jira Service Management with AI agents?
Yes. Add Jira Service Management to an MCP server in Tool Mode or Code Mode. Code Mode provides 3 meta-tools with on-demand API discovery so agents can compose stateful workflows without loading every action schema up front.
Can Jira Service Management be used in stateful agent workflows?
Yes. Agents can combine Jira Service Management tools with Filesystem, State KV, Human Gates, input partials, and other workspace integrations while keeping execution scoped to the selected workspace or end user.
What authentication does Jira Service Management use?
Jira Service Management uses Custom. Weavz stores credentials securely and uses them for authorized action execution.
How much does the Jira Service Management integration cost?
The Jira Service Management integration is included on all Weavz plans including the free tier with 20,000 actions per month. No credit card required.
What triggers does Jira Service Management support?
Jira Service Management supports 1 triggers including New or Updated Customer Request.
Connect Jira Service Management in minutes
Get 20,000 free action executions every month. No credit card required.