ServiceNow
IT service management platform for incident, change, and request management
Tools
| Name | Description |
|---|---|
list_incidentsList ServiceNow incident records with a bounded query. | List ServiceNow incident records with a bounded query. |
create_incidentCreate a ServiceNow incident. | Create a ServiceNow incident. |
list_recordsList records from a ServiceNow table | List records from a ServiceNow table |
get_recordGet a single record from a ServiceNow table | Get a single record from a ServiceNow table |
create_recordCreate a new record in a ServiceNow table | Create a new record in a ServiceNow table |
update_recordUpdate an existing record in a ServiceNow table | Update an existing record in a ServiceNow table |
delete_recordDelete a record from a ServiceNow table | Delete a record from a ServiceNow table |
search_recordsSearch records across a ServiceNow table using a text query | Search records across a ServiceNow table using a text query |
custom_api_callMake a custom API call to ServiceNow | Make a custom API call to ServiceNow |
Triggers
| Name | Description |
|---|---|
new_recordTriggers when a new record is created in a ServiceNow table | Triggers when a new record is created in a ServiceNow table |
record_updatedTriggers when a record is updated in a ServiceNow table | Triggers when a record is updated in a ServiceNow table |
Quick Start
import { WeavzClient } from '@weavz-io/sdk'
const weavz = new WeavzClient({ apiKey: 'wvz_...' })
const result = await weavz.actions.execute('service-now', 'list_incidents', {
workspaceId: '550e8400-e29b-41d4-a716-446655440000',
integrationAlias: 'service-now',
input: { /* ... */ },
})Related Integrations
Works well with
Frequently Asked Questions
How do I connect ServiceNow to my app?
Use Weavz Hosted Connect for Custom authentication. Install the SDK, create a connection through the connect portal or API, then execute tools programmatically.
What tools does ServiceNow support?
ServiceNow supports 9 tools including List Incidents, Create Incident, List Records, Get Record, Create Record, and more.
Can I use ServiceNow with AI agents?
Yes. Add ServiceNow to an MCP server in Tool Mode or Code Mode. Code Mode provides 3 meta-tools with on-demand API discovery so agents can compose stateful workflows without loading every action schema up front.
How do I connect ServiceNow to ChatGPT or Claude?
Open the Weavz connector setup, sign in, choose a workspace, and add ServiceNow as an approved app. ChatGPT, Claude, and other remote MCP clients can then call the scoped ServiceNow tools exposed by that workspace.
Does ServiceNow work with Claude Code, Cursor, Codex, and local agents?
Yes. Remote and local MCP clients can connect to a Weavz MCP endpoint for the workspace. Local coding agents can also use the Weavz CLI to inspect apps, discover actions, run approved ServiceNow work, and execute Code Mode workflows from a terminal.
What can I ask an AI agent to do with ServiceNow?
ServiceNow exposes 9 tools, including List Incidents, Create Incident, List Records, Get Record, Create Record, and more. Use Weavz to keep credentials scoped, require approval for sensitive work, and audit what the agent did.
Can ServiceNow be used in stateful agent workflows?
Yes. Agents can combine ServiceNow tools with Filesystem, State KV, Human Gates, input partials, and other workspace integrations while keeping execution scoped to the selected workspace or end user.
What authentication does ServiceNow use?
ServiceNow uses Custom. Weavz stores credentials securely and uses them for authorized action execution.
How much does the ServiceNow integration cost?
The ServiceNow integration is included on all Weavz plans including the free tier with 20,000 actions per month. No credit card required.
What triggers does ServiceNow support?
ServiceNow supports 2 triggers including New Record, Record Updated.
Connect ServiceNow in minutes
Get 20,000 free action executions every month. No credit card required.