Weavz
Freshdesk

Freshdesk

Customer support ticketing and helpdesk workflows

CustomCustomer Support
8 tools
1 trigger
Use withChatGPTClaudeClaude CodeCursorCodexMCP clientsSetup guide

Tools

Name
list_tickets

List a bounded page of Freshdesk tickets. Conversation bodies are omitted unless explicitly requested.

search_tickets

Search Freshdesk tickets with Freshdesk ticket-search syntax and an explicit page limit.

get_ticket

Get one Freshdesk ticket by ID. Conversation bodies are opt-in.

create_ticket

Create a Freshdesk support ticket with a requester email, subject, and description.

reply_to_ticket

Add a public reply to an existing Freshdesk ticket.

add_note

Add a private or public note to a Freshdesk ticket.

update_ticket

Update safe Freshdesk ticket fields such as status, priority, tags, and assignment IDs.

list_contacts

List a bounded page of Freshdesk contacts with optional least-data filters.

Triggers

Name
ticket_updated

Triggers when a Freshdesk ticket is created or updated after polling is enabled.

Quick Start

TypeScript
import { WeavzClient } from '@weavz-io/sdk'

const weavz = new WeavzClient({ apiKey: 'wvz_...' })

const result = await weavz.actions.execute('freshdesk', 'list_tickets', {
  workspaceId: '550e8400-e29b-41d4-a716-446655440000',
  integrationAlias: 'freshdesk',
  input: { /* ... */ },
})
API ReferenceTypeScript SDKPython SDKAll FeaturesPricing

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Frequently Asked Questions

How do I connect Freshdesk to my app?

Use Weavz Hosted Connect for Custom authentication. Install the SDK, create a connection through the connect portal or API, then execute tools programmatically.

What tools does Freshdesk support?

Freshdesk supports 8 tools including List Tickets, Search Tickets, Get Ticket, Create Ticket, Reply To Ticket, and more.

Can I use Freshdesk with AI agents?

Yes. Add Freshdesk to an MCP server in Tool Mode or Code Mode. Code Mode provides 3 meta-tools with on-demand API discovery so agents can compose stateful workflows without loading every action schema up front.

How do I connect Freshdesk to ChatGPT or Claude?

Open the Weavz connector setup, sign in, choose a workspace, and add Freshdesk as an approved app. ChatGPT, Claude, and other remote MCP clients can then call the scoped Freshdesk tools exposed by that workspace.

Does Freshdesk work with Claude Code, Cursor, Codex, and local agents?

Yes. Remote and local MCP clients can connect to a Weavz MCP endpoint for the workspace. Local coding agents can also use the Weavz CLI to inspect apps, discover actions, run approved Freshdesk work, and execute Code Mode workflows from a terminal.

What can I ask an AI agent to do with Freshdesk?

Freshdesk exposes 8 tools, including List Tickets, Search Tickets, Get Ticket, Create Ticket, Reply To Ticket, and more. Use Weavz to keep credentials scoped, require approval for sensitive work, and audit what the agent did.

Can Freshdesk be used in stateful agent workflows?

Yes. Agents can combine Freshdesk tools with Filesystem, State KV, Human Gates, input partials, and other workspace integrations while keeping execution scoped to the selected workspace or end user.

What authentication does Freshdesk use?

Freshdesk uses Custom. Weavz stores credentials securely and uses them for authorized action execution.

How much does the Freshdesk integration cost?

The Freshdesk integration is included on all Weavz plans including the free tier with 20,000 actions per month. No credit card required.

What triggers does Freshdesk support?

Freshdesk supports 1 triggers including Ticket Updated.

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