Help Scout
Actions
| Name | Description |
|---|---|
create_conversationStart a new conversation. | Start a new conversation. |
send_replySends a reply in an existing conversation. | Sends a reply in an existing conversation. |
add_noteAdds a note to a conversation. | Adds a note to a conversation. |
create_customerAdds a new customer to Help Scout. | Adds a new customer to Help Scout. |
update_customer_propertiesUpdates customer's properties. | Updates customer's properties. |
find_conversationFinds an existing conversation using provided filter. | Finds an existing conversation using provided filter. |
find_customerFinds a customer by email. | Finds a customer by email. |
find_userFinds a user by email. | Finds a user by email. |
custom_api_callMake a custom API call to a specific endpoint | Make a custom API call to a specific endpoint |
Triggers
| Name | Description |
|---|---|
conversation_createdTriggers when a new conversation is started in a mailbox. | Triggers when a new conversation is started in a mailbox. |
conversation_assignedTriggers when a conversation is assigned to a user. | Triggers when a conversation is assigned to a user. |
new_customerTriggers when a new customer is added. | Triggers when a new customer is added. |
tags_updatedTriggers when tags on a conversation are modified. | Triggers when tags on a conversation are modified. |
Quick Start
import { WeavzClient } from '@weavz/sdk'
const weavz = new WeavzClient({ apiKey: 'wvz_...' })
const result = await weavz.actions.execute({
integrationName: 'help-scout',
actionName: 'create_conversation',
input: { /* ... */ },
connectionId: 'conn_id',
workspaceId: 'ws_id',
})Related Integrations
Works well with
Frequently Asked Questions
How do I connect Help Scout to my app?
Use Weavz Hosted Connect for OAuth2 authentication. Install the SDK, create a connection through the connect portal or API, then execute actions programmatically.
What actions does Help Scout support?
Help Scout supports 9 actions including Create Conversation, Send Reply, Add Note, Create Customer, Update Customer Properties, and more.
Can I use Help Scout with AI agents?
Yes. Add Help Scout to an MCP server in TOOLS mode or CODE mode. CODE mode provides 80-98% context reduction with 3 meta-tools for efficient agent access.
What authentication does Help Scout use?
Help Scout uses OAuth2. Weavz handles token management, refresh, and secure credential storage automatically.
How much does the Help Scout integration cost?
The Help Scout integration is included on all Weavz plans including the free tier with 1,000 actions per month. No credit card required.
What triggers does Help Scout support?
Help Scout supports 4 triggers including Conversation Created, Conversation Assigned, New Customer, Tags Updated.
Connect Help Scout in 2 minutes
Get 1,000 free actions every month. No credit card required.