Help Scout
Manage Help Scout conversations, customers, mailboxes, and support workflows.
Tools
| Name | Description |
|---|---|
list_conversationsList a bounded Help Scout conversation page. Threads are omitted unless explicitly embedded. | List a bounded Help Scout conversation page. Threads are omitted unless explicitly embedded. |
get_conversationGet one Help Scout conversation. Threads are opt-in. | Get one Help Scout conversation. Threads are opt-in. |
list_threadsList message threads for one Help Scout conversation. Use only when thread bodies are needed. | List message threads for one Help Scout conversation. Use only when thread bodies are needed. |
create_conversationCreate a new Help Scout email conversation with one customer thread. | Create a new Help Scout email conversation with one customer thread. |
send_replySend a reply in an existing Help Scout conversation. | Send a reply in an existing Help Scout conversation. |
add_noteAdd an internal note to a Help Scout conversation. | Add an internal note to a Help Scout conversation. |
update_conversation_statusUpdate the status and optional assignment for a Help Scout conversation. | Update the status and optional assignment for a Help Scout conversation. |
delete_conversationDelete a Help Scout conversation by exact conversation ID. | Delete a Help Scout conversation by exact conversation ID. |
list_customersList a bounded page of Help Scout customers with optional filters. | List a bounded page of Help Scout customers with optional filters. |
Triggers
| Name | Description |
|---|---|
conversation_updatedTriggers when a Help Scout conversation is created or modified after polling is enabled. | Triggers when a Help Scout conversation is created or modified after polling is enabled. |
Quick Start
import { WeavzClient } from '@weavz-io/sdk'
const weavz = new WeavzClient({ apiKey: 'wvz_...' })
const result = await weavz.actions.execute('help-scout', 'list_conversations', {
workspaceId: '550e8400-e29b-41d4-a716-446655440000',
integrationAlias: 'help-scout',
input: { /* ... */ },
})Related Integrations
Works well with
Frequently Asked Questions
How do I connect Help Scout to my app?
Use Weavz Hosted Connect for OAuth2 authentication. Install the SDK, create a connection through the connect portal or API, then execute tools programmatically.
What tools does Help Scout support?
Help Scout supports 9 tools including List Conversations, Get Conversation, List Threads, Create Conversation, Send Reply, and more.
Can I use Help Scout with AI agents?
Yes. Add Help Scout to an MCP server in Tool Mode or Code Mode. Code Mode provides 3 meta-tools with on-demand API discovery so agents can compose stateful workflows without loading every action schema up front.
How do I connect Help Scout to ChatGPT or Claude?
Open the Weavz connector setup, sign in, choose a workspace, and add Help Scout as an approved app. ChatGPT, Claude, and other remote MCP clients can then call the scoped Help Scout tools exposed by that workspace.
Does Help Scout work with Claude Code, Cursor, Codex, and local agents?
Yes. Remote and local MCP clients can connect to a Weavz MCP endpoint for the workspace. Local coding agents can also use the Weavz CLI to inspect apps, discover actions, run approved Help Scout work, and execute Code Mode workflows from a terminal.
What can I ask an AI agent to do with Help Scout?
Help Scout exposes 9 tools, including List Conversations, Get Conversation, List Threads, Create Conversation, Send Reply, and more. Use Weavz to keep credentials scoped, require approval for sensitive work, and audit what the agent did.
Can Help Scout be used in stateful agent workflows?
Yes. Agents can combine Help Scout tools with Filesystem, State KV, Human Gates, input partials, and other workspace integrations while keeping execution scoped to the selected workspace or end user.
What authentication does Help Scout use?
Help Scout uses OAuth2. Weavz stores OAuth credentials securely and refreshes tokens when supported by the provider.
How much does the Help Scout integration cost?
The Help Scout integration is included on all Weavz plans including the free tier with 20,000 actions per month. No credit card required.
What triggers does Help Scout support?
Help Scout supports 1 triggers including Conversation Updated.
Connect Help Scout in minutes
Get 20,000 free action executions every month. No credit card required.