Zendesk

Customer service software and support ticket system

12 actions

8 triggers

Actions

Name	Description
`create-ticket` Create a new ticket in Zendesk.	Create a new ticket in Zendesk.
`update-ticket` Modify ticket fields or status via API call.	Modify ticket fields or status via API call.
`add-tag-to-ticket` Apply one or more tags to a ticket.	Apply one or more tags to a ticket.
`add-comment-to-ticket` Append a public/private comment to a ticket.	Append a public/private comment to a ticket.
`create-organization` Create a new organization record.	Create a new organization record.
`update-organization` Update existing organization fields.	Update existing organization fields.
`create-user` Add a new user to the Zendesk instance.	Add a new user to the Zendesk instance.
`delete-user` Remove a user and associated records from the account.	Remove a user and associated records from the account.
`find-organization` Search organizations by name, domain, external ID, or other criteria.	Search organizations by name, domain, external ID, or other criteria.
`find-tickets` Search tickets by ID, field, or content.	Search tickets by ID, field, or content.
`find-user` Search users by email, name, role, or other criteria.	Search users by email, name, role, or other criteria.
`custom_api_call` Make a custom API call to a specific endpoint	Make a custom API call to a specific endpoint

Triggers

Name	Description
`new_ticket_in_view` Triggers when a new ticket is created in a view	Triggers when a new ticket is created in a view
`new_ticket` Fires when a new ticket is created (optionally filtered by organization). Requires a Zendesk Trigger with Notify active webhook.	Fires when a new ticket is created (optionally filtered by organization). Requires a Zendesk Trigger with Notify active webhook.
`updated_ticket` Fires when an existing ticket is updated. Requires a Zendesk Trigger with Notify active webhook.	Fires when an existing ticket is updated. Requires a Zendesk Trigger with Notify active webhook.
`tag_added_to_ticket` Fires when a ticket update includes the specified tag. Requires a Zendesk Trigger with Notify active webhook.	Fires when a ticket update includes the specified tag. Requires a Zendesk Trigger with Notify active webhook.
`new_organization` Fires when a new organization record is created. Uses Zendesk event webhook (no Trigger needed).	Fires when a new organization record is created. Uses Zendesk event webhook (no Trigger needed).
`new_user` Fires when a new user is created. Uses Zendesk event webhook (no Trigger needed).	Fires when a new user is created. Uses Zendesk event webhook (no Trigger needed).
`new_suspended_ticket` Fires when a ticket is suspended. Requires a Zendesk Trigger with Notify active webhook. Suspended tickets auto-delete after 14 days.	Fires when a ticket is suspended. Requires a Zendesk Trigger with Notify active webhook. Suspended tickets auto-delete after 14 days.
`new_action_on_ticket` Fires when the specified ticket updates. Requires a Zendesk Trigger with Notify active webhook.	Fires when the specified ticket updates. Requires a Zendesk Trigger with Notify active webhook.

Quick Start

TypeScript

import { WeavzClient } from '@weavz/sdk'

const weavz = new WeavzClient({ apiKey: 'wvz_...' })

const result = await weavz.actions.execute({
  integrationName: 'zendesk',
  actionName: 'create-ticket',
  input: { /* ... */ },
  connectionId: 'conn_id',
  workspaceId: 'ws_id',
})

API Reference TypeScript SDK Python SDK All Features Pricing

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Frequently Asked Questions

How do I connect Zendesk to my app?

Use Weavz Hosted Connect for Custom authentication. Install the SDK, create a connection through the connect portal or API, then execute actions programmatically.

What actions does Zendesk support?

Zendesk supports 12 actions including Create Ticket, Update Ticket, Add Tag to Ticket, Add Comment to Ticket, Create Organization, and more.

Can I use Zendesk with AI agents?

Yes. Add Zendesk to an MCP server in TOOLS mode or CODE mode. CODE mode provides 80-98% context reduction with 3 meta-tools for efficient agent access.

What authentication does Zendesk use?

Zendesk uses Custom. Weavz handles token management, refresh, and secure credential storage automatically.

How much does the Zendesk integration cost?

The Zendesk integration is included on all Weavz plans including the free tier with 1,000 actions per month. No credit card required.

What triggers does Zendesk support?

Zendesk supports 8 triggers including New ticket in view, New Ticket, Updated Ticket, Tag Added to Ticket, New Organization, and more.

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